We are happy to hear from you, whether you have a question about an LR product, spotted a mistake in one of our articles or simply want to know which aloe vera gel might suit you.
How to reach us
The simplest way is our contact form. Fill it in and we will reply by email.
Or write us an email directly:
Email: office@aloevera-shop.co.uk
We read every message ourselves and reply as soon as we can.
One question, one answer
Writing to us does not put you on any list. We reply to what you asked and leave it there. No calls, no follow-up messages, no offers of packages or starter kits, and no invitation to join our team. If you want to hear from us again, just write back.
Questions about products or our articles
Ask us anything about the products we cover, how they are used or what is in them. If something on our pages looks wrong or out of date, such as a price or an ingredient, please tell us and we will check it and correct it.
Questions about an LR order
This site is not a shop, and we are not a party to your purchase. When you order, your contract is with the LR Health & Beauty company that runs the LR online shop for Great Britain. For anything to do with an order, including payment, delivery, invoices, cancellations, returns, faulty goods or a complaint about an order, please contact LR customer service directly. We have no access to LR orders, so we cannot see, change or cancel them, and we cannot make any statement on LR’s behalf.
Go to the official LR shopYou will find LR’s contact options, the name of the seller and the shop terms in the LR online shop. If you are not sure how ordering works, our page How to order from LR explains each step.
Interested in becoming an LR partner?
If you are thinking about registering with LR as a partner and would like to talk it through first, you are welcome to write to us. There is more information on Become an LR partner.
A note on product advice
We can explain what is in a product, how LR recommends using it and how it compares with similar LR products. We cannot give medical advice. If your question is about a health condition, medication, pregnancy or breastfeeding, please ask your GP or pharmacist.
Who you are writing to
Matsanov Grup OOD
limited liability company under Bulgarian law (OOD)
24 Belitsa Street
4001 Plovdiv
Bulgaria
Managing director: Angel Macanov
Registered in the Commercial Register and Register of Non-Profit Legal Entities of the Republic of Bulgaria (Registry Agency), UIC (ЕИК): 204607569
VAT number: BG204607569
Email: office@aloevera-shop.co.uk
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